Gezdikçe Support
Having trouble? The questions below cover most cases. If you can't find your answer, write to us: [email protected]. In the app, Profile → Settings → "Contact us" also adds the app version to your email, which helps us solve the problem.
Account and my map
Can I use the app without an account? Yes. Gezdikçe opens without signing up; the places you visit are saved to a guest account.
Will I lose my map if I change phones or delete the app? If you are using a guest account, you may. To keep your map, sign in from Profile → Settings ("Sign in with Google"); your map is saved to your account. Sign in with the same account on your new phone and your map comes back.
How do I delete my account? Profile → Settings → "Delete my account and data". If you can't access the app: https://gezdikce.com/hesap-silme/
Trip Score and "I've been"
How are points calculated? A place you visited in the past is 10 points; a place you mark "I've been" while within 300 metres of it (verified by location) is 20 points. Each province with a place visit adds 50 points. Marking a province gives no points; it only colours your map and counts towards your Türkiye percentage.
What is my location used for? Only when you tap "I've been", to check that you are near the place. Your location is not stored or shared. Without location permission you can still mark a place as visited (10 points).
Premium
What does Premium include? No ads, unlimited trip plans and all share card themes.
How do I cancel my subscription?
- Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Gezdikçe.
- iPhone: Settings → [your name] → Subscriptions → Gezdikçe.
If you cancel, Premium lasts until the end of the period you paid for.
I changed phones and Premium isn't showing. Profile → Settings → "Restore purchases". The Google Play account or Apple Account you subscribed with must be signed in on the phone.
I want a refund. Purchases are handled by Google Play or the App Store, and so are refunds:
- Android: play.google.com → Account → Order history → "Report a problem".
- iPhone: reportaproblem.apple.com
Ads
The free version shows ads; Premium has none. If you are in Europe you can change your ad choices in Profile → Settings → "Ad privacy choices".
Information and reviews
Some information about a place is wrong. Tap "Something wrong? Report it" on the place's page and choose what is wrong. Museum hours and prices come from the Ministry of Culture and Tourism's official website and are shown with their last-updated date; we recommend checking the official source before you go.
I saw an inappropriate review. Use "Report review" in the review's menu. Reviews reported by several different people are hidden and reviewed. "Block this person" in the same menu stops showing you their reviews; unblock them in Profile → Settings → "Blocked people". Review rules: https://gezdikce.com/terms/